FAQ

We cater to budget-conscious families and fashion lovers worldwide looking for quality clothing at unbeatable prices. Our collections serve all ages – from babies (Baby Clothing, Baby Boy/Girl sections) to adults (Big & Tall, Activewear), with special focus on kids’ fashion (Kids’ Character Clothing, Outerwear).

We offer casual, everyday fashion with a focus on value. From Graphic Tees & Sweatshirts to Activewear and Jeans, our collections emphasize comfort, practicality, and family-friendly styles that don’t break the bank.

Yes! Check our Big & Tall Clothing section for extended sizes in adult apparel. For kids’ sizing specifics, refer to individual product measurement charts.

Absolutely! Our Baby Clothing collections use gentle, skin-friendly fabrics that meet international safety standards. All items are pre-washed for softness.

Yes! Browse our Coats & Jackets and Kids’ Outerwear sections for weather-appropriate styles. New arrivals are added throughout the year.

We ship worldwide except some Asian and remote regions. Orders ship from our Los Angeles warehouse via DHL, FedEx, or EMS depending on your selected shipping method.

After 1-2 day processing:
Standard Shipping: 10-15 days via DHL/FedEx ($12.95)
Free Shipping: 15-25 days via EMS (orders over $50)
Delays may occur in remote areas or during customs clearance.

Yes! All orders include tracking. For Standard Shipping, you’ll receive DHL/FedEx tracking via email. Free Shipping via EMS also includes tracking – check your order confirmation email.

We accept: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed with encryption.

We keep costs low through direct manufacturer relationships and efficient operations, passing the savings to you without compromising quality.

We offer 15-day returns from delivery date. Items must be unworn with tags attached. Email [email protected] to initiate returns.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We’ll email return instructions with options.

Processed within 5 business days after we receive your return. Payment method refund timing varies by provider.

Click “Forgot Password” on the login page. You’ll receive email instructions to create a new password.

Try these fixes:
– Clear browser cache/cookies
– Try a different payment method
– Ensure billing matches payment card exactly
Still stuck? Email us with screenshots at [email protected]