At Cheap Clothing Store, we want your family to love every purchase of kids’ clothing, activewear, and fashion essentials. If you’re not completely satisfied, our hassle-free return policy makes it easy to exchange or return items.

Family-Friendly Returns: We accept returns within 15 days of delivery for most items in original condition with tags attached. Some exclusions apply (see below).

How to Return or Exchange an Item

  1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Wait for Approval: Our customer service team will respond within 1-2 business days with return instructions and an RMA number.
  3. Package Your Items: Securely pack the unworn, unwashed items with original tags in the original packaging if possible.
  4. Ship Your Return: Send the package to our return center at:
    Cheap Clothing Store Returns
    4554 Canis Heights Drive
    Los Angeles, US 90071

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

  5. Processing: Once received, we’ll process your return within 3-5 business days and notify you via email.

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Cheap Clothing Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) to return: [List item names, sizes, quantities]
  • Reason for return: [Size issue, wrong item, changed mind, etc.]
  • Preferred resolution: [Refund to original payment method / Exchange for [specific item]]

Please let me know the next steps. Thank you!

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Refund Information

  • Processing Time: Refunds are processed within 3-5 business days after we receive your return.
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.
  • International Orders: For orders shipped outside the U.S., any customs/duties fees are non-refundable.

Exchange Information

  • Exchanges are subject to product availability.
  • If your desired exchange item is out of stock, we’ll issue a refund instead.
  • You’ll be responsible for shipping costs for the new item unless the exchange is due to our error.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following items:

  • Hats (due to hygiene reasons)
  • Kids’ Pajamas and Slippers (unless packaging is unopened)
  • Final Sale Items (these will be clearly marked on product pages)
  • Items without original tags or showing signs of wear/washing

Damaged or Wrong Items

If you received a damaged item or incorrect product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and replacement at no cost to you.

Happy Shopping Guarantee: We stand behind our affordable kids’ clothing and activewear. If you have any questions about our return policy, don’t hesitate to contact our friendly customer service team!

Last updated: [Insert Date]